Learn how the company grew from a small job shop to a prospering specialty decorator serving elementary, junior high, and high schools.
By Lori Leaman
When a mistake does occur, the staff researches the error to determine the source. One-on-one interactions solve the human errors. If the mistake stems from a system or piece of equipment, the staff will go as far as to change certain procedures or processes to prevent the mistake from occurring again. In some instances, the company has revamped departments or added personnel where extra help is needed, such as in proofing procedures.
"We have what we consider to be the best technology, which we keep updated, the best artwork, and the best service," Phil Gandy says. "In doing all that, you don't have to be the cheapest guy in town. You have to have a fair price, but I firmly believe that if you provide good service and a good product, you don't have to be the guy who says, 'I'll do it cheaper than everyone else in town.'"
The Gandy team
Gandy Ink takes great pride in training its staff with the skills to offer the highest quality products in its market. The company does not rely heavily on industry training programs, but instead on hands-on training on the shop floor. It supplements that training with a manual for employees.
When the company hires a sales representative or customer-service representative, the new employee begins training by spending time on the production floor and learning about Gandy's products and the capabilities of the production department. Instruction from a customer-service trainer follows.
Employees hired to work in the production department begin training by working with a seasoned employee, learning on and working with the smallest machine in the shop, then working up to the bigger pieces of equipment. During Gandy's busiest season, however, new employees might be thrown right into the action.
The folks at Gandy Ink also recognize the importance of cross training employees, especially in the production department. As a result, the company's employees are able to complete the tasks of the QA department, operate all of the presses, and handle responsibilities in the screen room.
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