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  • Technical mastery of the screen-printing process is no guarantee that a steady stream of customers will come knocking at your door. You also need to ensure that your facility looks professional, clearly identifies your business, and provides a place where customers can view samples of your work and discuss details of potential jobs.
  • Learn how borrowing some customer-service philosophies from Starbucks can set your shop apart from the competition.
  • Combs discusses how to make the lasting welfare of your company the principle by which all employees guide their internal and external exchanges.